Dear Clients and Friends of Veterinary Medical Hospital,
You may have noticed that there have been longer wait times over the last couple years. We know it can be very frustrating and we would like to address the causes of these extended wait times.
As with many other businesses, this clinic has faced unprecedented hardship in the last years due to COVID related restrictions and staff availability. The number of pets in our area has increased significantly while the number of qualified veterinary staff has not. Pet ownership is at an all-time high and the number of strays and “trap and release” cats has also intensified.
With that said you may notice:
We love our patients/clients and are doing our best to accommodate everybody, so we ask that you please be kind and patient with our staff. “We will accept abuse from animals but not humans!!”
Please keep in mind that if we are running behind, it is usually because we have a very sick or urgent patient. Be thankful that it isn’t your pet and know if it was your pet, we would be doing the same for your pet if needed. We understand if you choose to come back due to wait times and are happy to accommodate you the best we can. Aggressive behavior and verbal abuse will not be tolerated toward our staff, we are implementing a three-strike policy. After that, you will no longer be welcome at our clinic. We have an awesome professional team that love your pets and they deserve to be treated kindly.
Please know we love your pets. When we go home at night, we often take-home worry and stress over pets we have seen throughout the day. We are often found crying in the back after a euthanasia and we show up every morning in hopes of making a difference in the lives of our patients. To our loyal and wonderful clients, we thank you for your patience and understanding as we work through this difficult time.
The Staff of Veterinary Medical Hospital
Monday is the day!! Check in from home goes live!! We did have training today but please, please be patient with the staff as this is new to them as well! I am certain there will be bugs that will need working out.. but, we appreciate you being so patient while we get this figured out so you and your pet can wait in the comfort of your home until it's time for your visit! There will be no "walk-ins", if someone walks in, they will have to check in and can go home or grab lunch etc.. but they will be put in line as usual behind the other people checked in. Thank you again and we look forward to making your visits continually better!
The moment you have all been waiting for! CHECK IN FROM HOME!!! This link will be live on June 5th. We are still testing and working out some bugs and getting staff trained! We hope this will alleviate some stresses of having to sit in the parking lot with your pet for hours! Please be patient, this is a new system and there will be things that will need to be worked out. But we are getting there to make your visit the best visit it can be, for human and fur friends! We appreciate all of you and look forward to this next chapter!
I know some of you have been anxiously awaiting news of some of the changes coming to VMH! This will be the first post of many.
First off, I would like to welcome many fresh faces to the clinic including two Licensed Veterinary Technicians to our team!
Lindsay- Licensed Veterinary Technician
Andrea- Veterinary Technician
Meagan- Surgery Tech
Some of the smiling faces you will see up front and speak with on the phone!
Makayla- Vet asst/Receptionist
Shelby- Vet asst plus
Olivia- Vet asst plus
Madison- Vet asst/Receptionist
David- Vet asst/Receptionist
Misty- Vet asst/Receptionist
Magen- Vet asst/Receptionist
Ashleigh-All around amazingness
Lacey LVT/Safety Coordinator (Currently not working in office)
These are our unicorns who help not only to make your visit better but take the best care of your furbabies! Please be patient as we train some of these fresh faces into even more amazingness than they already are!
Having Licensed Veterinary Technicians on staff will help with some of the flow issues. These ladies are able to help with nail trims, anal glands, vaccines, bloodwork and more! You will absolutely be seeing them in exam rooms to make your visit more educational and all-around better for you and your pet! (Please remember these are Licensed technicians!! )
There are many changes coming to VMH, a new phone system to help make your calls and wait times quicker! Also, a check-in system so you'll have the ability to check-in, in the comfort of your home and head in when you're closer to your check-in time! These are all the things we as a team think will help make the walk-in clinic experience better for clients! These changes are coming soon, and I will keep you updated as we go as best as we can so there are no surprises.
We also, soon, will be moving to every other Saturday TECH VISITS ONLY- clarity on what exactly those are when we get closer to that time. Most likely at the end of March.
We will be closed on Saturday 18th. We apologize for the inconvenience this causes!
If you have ANY questions or concerns, we are happy to listen and work with you through these changes!
I hope you will be as excited as we are for this new chapter and look forward to serving the community even better than before!
Comments, questions, or concerns can also be sent to:
Thank you for your patience and support!
The Veterinary Medical Hospital of Flint, Michigan is a small animal hospital with over 65 years of excellent medical care and great customer service. We take walk-in clients and do not require appointments for day-to-day visits, vaccinations and
check-ups, or illnesses. Call ahead during any regular business hour to schedule an appointment for surgery. Please remember all pets MUST be vaccinated PRIOR to surgical appointments.
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